Order your stunning Next-Day Cake by 2pm and pick it up tomorrow!
At RISE Bespoke Bakery Co. LLC (hereinafter "RISE"), we are committed to delivering your orders with care and efficiency. Please review our shipping and payment terms below for detailed information about our policies.
RISE offers both local and nationwide shipping on select, eligible products. We offer local delivery for customers with deliveries within the 29401 and 29403 postal codes, while nationwide shipping is offered through United Parcel Service (UPS). Please note that certain products may not be available for nationwide delivery due to their perishable and/or delicate nature.
Local delivery is available within 29401 and 29403 postal codes (primarily downtown Charleston, SC). Nationwide shipping is currently supported within the United States. At this time, we do not offer international shipping. Please contact us for questions about shipping availability to your location.
Shipping costs are calculated at checkout based on the delivery address, selected shipping method, and the size and weight of your order. Local delivery is available for select items at a cost of 15.00 USD per delivery location. All shipping and delivery costs are clearly displayed prior to collection of payment.
- **Returns & Exchanges:** Due to the perishable nature of our products, we cannot accept returns or exchanges. Please ensure your order is accurate before completing your purchase.
- **Damaged or Lost Packages:** If your order arrives damaged or is lost during transit, please contact us within 24-hours of delivery with photos and details of the issue. We will work with our shipping partners to resolve the matter promptly.
Orders are processed within 1-2 business days. Local deliveries are made in one-hour windows between 1pm and 5pm, Tuesday through Saturday. Delivery may not be available on some holidays. Please contact RISE for details.
For nationwide shipping, delivery times vary based on the selected shipping method and destination but typically range from 1-3 business days. Please allow additional time for processing during peak seasons or holidays.
We accept the following payment methods:
All orders must be paid in full at the time of checkout. For online payments, please ensure that your billing information matches your payment method to avoid delays. If your payment is declined, we recommend contacting your financial institution for assistance before retrying your order.
- **Refund Method:** All refunds will be returned using the same payment method used at the time of purchase. For example, if you paid with a credit card, the refund will be applied to the same card.
- **Processing Recovery Fee:** In the event of any refunded or returned payment, a processing recovery fee of up to 4% of the original transaction total will be applied to cover credit card processing costs. This fee will be deducted from the refunded amount.
- **Refund Approval:** Refund requests are subject to approval and may take up to [X business days] to process.
If you have questions or need assistance with your order, please contact us at:
RISE Bespoke Bakery Co. LLCThank you for trusting RISE with your personal information. Your privacy is important to us.